Malik W. Dawwas

I’m a software engineer with nearly 20 years of experience across backend development, web and mobile applications, APIs, integrations, and software products, with my recent work focused on applied AI, LLM-powered applications, automation, and agentic systems.I enjoy working on problems that begin as unclear business needs and turning them into practical, working software systems.My work typically spans the full lifecycle:Understanding business problems and defining the technical approachDesigning system architecture, workflows, and data flowsBuilding backend services, APIs, databases, webhooks, and integrationsDeveloping LLM-powered applications, AI agents, retrieval systems, and intelligent automationConnecting AI systems with business tools, external APIs, and operational dataBuilding dashboards and user-facing applicationsDesigning evaluation datasets and test scenarios to measure AI response quality, workflow success, latency, reliability, and model/API costDeploying, debugging, and improving systems based on real-world usageOver the years, I have worked with technologies including PHP, JavaScript/TypeScript, Node.js, React, SQL databases, REST APIs, mobile technologies, cloud services, and third-party platforms. More recently, I have also been building with Python and modern LLM platforms and APIs.My recent projects have included AI-powered customer operations, voice AI systems, intelligent messaging workflows, business automation, knowledge-based assistants, CRM integrations, and operational AI tools.I also have extensive experience in technical leadership and training, which has strengthened my ability to communicate complex ideas clearly, work directly with stakeholders, understand operational requirements, and translate business needs into implementable technical solutions.I’m particularly interested in roles where engineering, AI, product thinking, and direct problem-solving come together — including Applied AI Engineering, Forward-Deployed Engineering, AI Solutions Engineering, Agentic Systems, and related technical roles.Based in Jordan and open to remote opportunities, as well as relocation to the UAE or Saudi Arabia.

Lead Software Engineer — Applied AI & Automation @ qtoofapps.com (Nov 2018 – ) Leading the design and development of software and AI-powered systems at Qtoof Apps, from early business requirements and architecture through implementation, testing, deployment, and iteration. My work focuses on turning operational and customer-facing business problems into practical software and AI systems. Key areas include: • Designing end-to-end architectures for AI-powered products and automation systems • Building backend services, APIs, webhooks, databases, authentication, and business logic • Developing LLM-powered applications, AI workflows, tool integrations, and knowledge-based systems • Integrating AI with messaging, telephony, CRM, e-commerce, analytics, mapping, and other external platforms • Building dashboards and user-facing applications using modern web technologies • Designing test scenarios and evaluation datasets to measure AI response quality, workflow reliability, latency, and model/API cost • Debugging and improving systems based on production behavior and real-world usage • Working directly with stakeholders to translate business requirements into technical solutions Technologies used across projects include PHP, Node.js, JavaScript/TypeScript, React, Python, SQL databases, REST APIs, cloud services, and modern LLM platforms. Lead Software Engineer @ Qtoof Apps (Nov 2018 – ) Lead end-to-end delivery of software and AI-powered systems, from business discovery and architecture through implementation, testing, deployment, and iteration. Technical Director & Software Training Lead @ QtoofAcademy (Dec 2015 – ) Led technical training and digital learning initiatives in software development, AI, automation, and related technologies. Designed project-based technical programs, worked with instructors and learners, and translated complex technical concepts into practical implementations. The role also involved technical leadership, mentoring, stakeholder communication, and the design of software-supported learning experiences. Lead Technical Director @ Qtoof Academy (Dec 2015 – ) Lead technical learning initiatives across software development, AI, automation, and related technologies. Technical Team Lead — iOS & Game Development @ Training Centre (Aug 2014 – Dec 2015) Led technical training and development activities focused on iOS and game development, combining hands-on software development with mentoring and technical instruction. Senior Web Engineer | Mobile Developer @ Index Middle East (Jul 2011 – Feb 2014) Developed backend web services and mobile integrations for game products, including in-app purchases, Game Center, Facebook SDK integrations, and server-side services supporting mobile applications. Senior PHP Developer @ Taktek Games (Jan 2011 – Aug 2011) Developed backend services and server-side systems supporting online and mobile games, including communication between game clients, application logic, and databases. Senior Web Developer @ Mobily.ws (Dec 2006 – Dec 2010) Developed and maintained web applications and SMS-based services, including web service integrations and backend systems for messaging platforms. PHP Developer @ Intelligent dialog (Jan 2006 – Dec 2006) Developed web applications and backend systems using PHP and MySQL, working on database-driven applications and server-side functionality.